1. Acceptance of Terms
By accessing or using the Aged Care Information Australia website at www.agedcareinformation.org or by contacting us for advisory services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.
Aged Care Information Australia (ABN: 95 773 973 957) is an independent advisory service based in Australia. We reserve the right to update these terms at any time, with changes effective upon posting to this page.
2. Our Services
Aged Care Information Australia provides free, independent advisory services to help Australian families navigate the Support at Home program, including:
- Information and guidance on the Support at Home program and aged care options
- Matching individuals with registered Support at Home providers based on their needs and location
- Assistance with provider switching and transfer of unspent funds
- Free callback consultations with our advisers
Our services are provided at no cost to individuals seeking aged care advice.
3. Independence
We are completely independent and not affiliated with, paid by, or owned by any aged care provider, My Aged Care, or the Australian Government. Our advice is provided in the best interests of the individual seeking assistance.
4. Use of Our Website
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:
- Use the website in any way that breaches applicable laws or regulations
- Transmit unsolicited or unauthorised advertising or promotional material
- Attempt to gain unauthorised access to any part of our website or systems
- Use automated tools to scrape or harvest content from the website
5. Information Accuracy
We make every effort to ensure the information on our website is accurate, current, and complete. However, the aged care landscape changes regularly, and information may not always reflect the most recent developments. We recommend verifying critical information with My Aged Care or a qualified professional.
Nothing on this website constitutes legal, financial, or medical advice.
6. Intellectual Property
All content on this website — including text, graphics, logos, and design — is the property of Aged Care Information Australia or its licensors and is protected by Australian intellectual property laws. You may not reproduce, distribute, or create derivative works without our written consent.
7. Limitation of Liability
To the maximum extent permitted by Australian law, Aged Care Information Australia is not liable for any indirect, incidental, or consequential loss or damage arising from your use of our services or reliance on information provided. Our liability to you for any cause of action is limited to the fees (if any) paid by you to us in the preceding 12 months.
Nothing in these terms excludes any consumer guarantee under the Australian Consumer Law that cannot be excluded.
8. Third-Party Providers
Where we refer you to or match you with an aged care provider, we are not responsible for the quality, conduct, or outcomes of services delivered by that provider. Any agreement you enter into with a provider is between you and that provider.
9. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
10. Governing Law
These Terms of Service are governed by the laws of Queensland, Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Queensland.
11. Contact Us
For any questions regarding these Terms of Service, please contact us:
- Email: info@agedcareinformation.org
- Phone: 1800 303 101
- Hours: Monday–Friday, 9am–5pm AEST